Shipping Your Table Order Via Freight

While most of our customers chose to have their tables shipped to them dissembled via UPS, we do have an option for fright shipping. Freight shipping can be used in the following situations:

1. You have ordered multiple tables and it is more cost effective/convenient to have them shipped together on one large pallet;
2. You wish to receive your table fully assembled;
3. You have purchased a table that, due to it's construction, is not possible to ship disassembled (ie, our Luxe table)

Please read this article to understand the basics of what is involved with shipping your order via freight. We also recommend you watch this video by Dr. Dennis where he discusses this shipping option in detail.

SHIPPING LEAD TIME: Your week of shipment is issued after the order is placed due to lead times varying, usually 6-8 weeks after purchase. If you need a table by a specific date, be sure to reach out to us before placing an order to ensure we can have the table arrive by the time you need it.

SHIPPING METHOD USED: The method used to ship pallets and fully assembled tables is LTL (Less than truckload) lift gate freight. This means that a large semi will come to your place of business and unload the table as close as possible to your door as determined by the truck’s driver. It is your responsibility to get the table from where it is unloaded into your office. The driver will not help you.

Whenever possible we will request that the LTL freight carrier call you prior to delivery to arrange an “appointment” time. PLEASE NOTE that these appointments are really delivery windows of up to four hours.

SHIPPING COSTS: When choosing to ship your table via freight, you do NOT pay the shipping at time of order placement. Instead, you will pay the shipping fee 3 days prior to shipment once a final LTL shipping estimate has been obtained. LTL shipping estimates are normally only valid for one week. The breakdown of the shipping expense is as follows:

1. LTL Lift gate freight to your place of business (must be a commercial address). We provide a copy of the actual quote/invoice. You pay true cost.

2. A $100.00 per table crating fee.

We know that our customers do not want any surprises when it comes time to ship their tables. We are very happy to get a quote for shipping prior to purchase and then lock that amount in +/-10% so you can purchase with confidence. To do this please contact us at sales@sunchirotable.com and include your name, commercial address and the number of tables that you will be shipping.

UNPACKING THE TABLE: If you ordered a fully assembled table, it will come packaged on a crate consisting of a wooden platform covered with a cardboard top. The table will be fastened to the wooden base with two or more banding straps. There may also be two or more-leg hold downs fastened with Phillip’s head screws. You will need to cut these straps with a heavy-duty pair of scissors or wire cutters and remove any leg hold downs. You can then simply lift the table from the wooden platform. The table will weigh between 120 and 150 lbs. Two people can easily carry and maneuver it into your office and through standard 30-inch doors.

PLEASE NOTE: It is your responsibility to dispose of the table's crate and packaging after removing it. For the top of the crate which is made of cardboard it is a simple matter. However, the wooden platform is 70x30x6 and made of plywood and dimensional lumber. To fit into standard dumpsters at most businesses you will need to have some type of saw to cut the platform into smaller pieces for disposal.

DOCTORS IN MULTI-STORY BUILDINGS: please note you will need to get your fully assembled table (or table boxes) from ground level to your office. This is NOT difficult; it just requires some planning. Prior to the arrival of your table, locate your building’s elevator. Even if it does not have a freight elevator, the tables will easily fit into normal passenger elevators. Get a piece of ¾ plywood cut to the dimensions of 55x25. Affix to the four corners caster wheels easily obtained at most big box stores. Note that these wheels come in two types. Either affix four wheels that can rotate 360 degrees or two wheels that can rotate 360 degrees and two that are fixed in one direction. We find that the combination of two 360 and two fixed make for a rolling platform that is easier to steer. Load your table onto your plywood caster cart and push it to your office.

SHIPPING DAMAGE: When your table(s) arrive you must visually inspect the crates. If there is damage to the packaging you must decide if the table inside is or is not damaged. If you feel there is damage you must REFUSE delivery. The table will be returned to us and we will inspect it for damage and file a claim with the carrier. You will not have to participate in this process other than providing a statement of what you have seen and perhaps pictures if you have them. If the table was damaged after our inspection, we will fabricate a replacement as quickly as possible and ship it to you. You will not have to wait until the end of the claims process with the transportation provider to get your new table.

Important: choosing to ship your table order via freight signifies that you understand and agreed to the shipping method, the delivery process (receiving the package, moving it into your office yourself, and disposing of the packaging) as well as paying the shipping costs before the table ships, as described in this article.